About T Sportline

Founded by enthusiasts in 2013, T Sportline is a pioneer and leading provider of premium-branded aftermarket parts and accessories designed specifically for Tesla vehicles. The Company has developed a full suite of custom wheels and interior and exterior accessories that inspire customers interested in upgrading their Model S, Model 3, Model X, Model Y and Cybertruck with modifications that not only enhance the look of their cars but also provide tangible performance gains. A digitally native business, T Sportline sells direct-to-customer via e-commerce and delivers a rich online content experience for Tesla enthusiasts.  Today, T Sportline is the fastest growing aftermarket EV-focused company.  The opportunity to join a winning team and build something amazing is with T Sportline.

 

Position:

Technical Support Associate

 

What You’ll Do

• Work directly with customers through all communications channels including walk-in, phone, email, chat, messaging, social post commenting
• Serve happiness and solutions to customers, regardless of the situation
• Answer technical questions about T Sportline products, installation, usage
• Work collaboratively with T Sportline Engineering department to root cause problems and make improvements to products, whenever possible
• Use basic smart phone photo and video shooting skills, adequate for visually communicating with customers
• Develop skills for navigating our back-end software systems for order entry, order and tracking look-up, and product inventory research
• This job is full-time 'in office', not 'work from home'

 

Who You Are 

• Experience dealing with retail customers (e-com or store)
• You are comfortable and good at talking on the phone with customers
• You are good at typing responses & use proper grammar and spelling
• You are comfortable and remain calm when dealing with customers
• You are happy to chat with customers in person in our showroom
• Passion and patience for working with customers and helping solve technical problems
• Tech savvy, up to speed on smart phones, consumer electronics, car parts and accessories, automotive enthusiast parts
• Cars and electric vehicles, experience modifying cars preferred
• Entry level, we can train you - or preferred 2+ years of experience in working in customer service
• Experience in working with an ecommerce-based enthusiast product company preferred
• Bachelor’s degree from an accredited college or university preferred, not required
• Driven, resourceful, creative with a passion to keep T Sportline #1
• Excellent grammar and spelling skills and ability to use tools to ensure communication quality
• Reasonably proficient on social media platforms
• Enjoy with working in a fast-paced environment
• Organized with strong project management ability
• Collaborative team member who is willing to work with multiple cross functional departments to produce the best content possible.
• Ability to travel occasionally to shows and events.

 

Locations (We are hiring at BOTH locations):

• Atlanta, GA
• Los Angeles, CA

Compensation

• Competitive based on experience and talent 
• Opportunity to grow into supervisor / managerial role
• Base pay plus uncapped commission on sales
• Full benefits, paid vacation and 401k with 4% match
• Healthcare benefits included

 

Send resume and cover letter to:Careers@TSportline.com