Customer Service Associate
About T Sportline
Founded by enthusiasts in 2013, T Sportline is a pioneer and leading provider of premium-branded aftermarket parts and accessories designed specifically for Tesla vehicles. The Company has developed a full suite of custom wheels and interior and exterior accessories that inspire customers interested in upgrading their Model S, Model 3, Model X, Model Y and Roadster with modifications that not only enhance the look of their cars but also provide tangible performance gains. A digitally native business, T Sportline sells direct-to-customer via e-commerce and delivers a rich online content experience for Tesla enthusiasts. Today, T Sportline is the fastest growing aftermarket EV-focused company. The opportunity to join a winning team and build something amazing is with T Sportline.
Position:
Customer Service Associate
What You’ll Do
- Work directly with customers through all communications channels including walk-in, phone, email, chat, messaging, social post commenting
- Serve happiness and solutions to customers, regardless of the situation
- Answer questions and engage with responses to posts
- Consult customers and facilitate entering orders when messaged or communicating with customers
- Use basic smart phone photo and video shooting skills, adequate for visually communicating with customers
- Develop skills for navigating our back-end software systems for order entry, order and tracking look-up, and product inventory research
Who You Are
- Passion and patience for working with customers and helping solve problems
- cars and electric vehicles, experience modifying cars preferred
- Entry level, we can train you - or preferred 2+ years of experience in working in customer service
- Experience in working with an ecommerce-based enthusiast product company preferred
- Bachelor’s degree from an accredited college or university preferred
- Driven, resourceful, creative with a passion to keep T Sportline #1
- Excellent grammar and spelling skills and ability to use tools to ensure communication quality
- Proficient on social media platforms
- Enjoy with working in a fast-paced environment
- Organized with strong project management ability
- Collaborative team member who is willing to work with multiple cross functional departments to produce the best content possible.
- Ability to travel occasionally to shows and events.
Location
Atlanta, Ga
Compensation
Competitive based on experience and talent
Send resume and cover letter to:Careers@TSportline.com