Shipping & Handling
Thank you for your order! T Sportline works diligently to accurately ship all orders as soon as possible. You will receive an order confirmation email from T Sportline within an hour of placing your order (check your spam box if necessary). At this point, we have your order prioritized in the processing queue. Small packages typically ship within 1 business day of ordering. Wheel and Tire package orders are custom assembled for every order. The tire mounting and balancing is completed in-house at T Sportline and is typically completed within 2 business days of ordering. During holidays or promotional sale times, order processing may be delayed based on volume. Rest assured, your order is very important to us and we do everything possible to process and ship your order accurately and as quickly as possible! Once your order is processed, a confirming email with tracking number(s) will be emailed to you. It may take 1-2 days for the tracking number to register and show delivery status updates, depending on the carrier. Occasionally, the carrier will be delayed in updating status.
All of our orders are shipped via US Mail (2-7 business days for transit), FEDEX Ground (2-7 days for transit), or UPS (2-days days for transit). All shipments have a tracking number with the respective shipping carrier. The shipping & handling fee is based flat rate, and calculated during checkout of your order. If an item is back ordered, you will be notified via e-mail or it will be disclosed in the product description upon purchase.
The risk of loss of the item passes to you upon tender to the carrier. T Sportline will not be held responsible for lost, stolen, delayed, or marked "delivered" shipments after your order is picked up from our warehouse and in possession of the shipping carrier.
If your package arrives with substantial damage to the outside packaging, you must take clear photos and submit the images to T Sportline Customer Service: firstname.lastname@example.org within 72 hours of receiving your package for our records. Keep these photos, as you will need them to file a claim with the shipping courier.
If the contents inside are damaged, you will need to open and file a claim directly with the shipping carrier. Once the product leaves our warehouses, T Sportline is not liable for any damages during transit.
Orders over $175 require a signature upon delivery.
T Sportline ships worldwide. International Customers are responsible for all import fees, duties, VAT, GST, TAX, handling fees and all other import costs in their respective country. T Sportline only charges for shipping & handling.
Notification of Damage, Wrong Items or Missing Items
Packaging: T Sportline takes great care in ensuring your items are well protected and uses the proper packaging and insulation to protect your item(s) from damage. If any packaging seems to be damaged in transit, you agree to notify us within 72 hours of delivery. We suggest you have the delivery agent notate that a package is damaged. You MUST keep all packaging and insulation for us to file a shipping insurance claim on your behalf.
Items: Sometimes freight companies mishandle packages and damage may not be visible on your package. You agree to notify us within 72 hours of delivery if items are damaged upon inspection, or if you have received the wrong item.